FAQS

SHIPPING OPTIONS

SHIPPING TIME

We ship items everyday Monday - Friday. We ship within 1 business day of receiving a cleared payment.

The Diamond Hanger offers Free Shipping on all U.S. orders. Most orders are processed and shipped within 24-48 hours (excluding weekends and holidays). 

Note: Normal business hours are Monday-Friday, 8am-3pm PST - Shipping is not available outside of these hours.

U.S. SHIPPING 

USPS First Class Mail | Standard Shipping | 1-3 Business Days: FREE

USPS Priority Mail | Expedited Shipping | 1-3 Business Days *Ensures arrival within 3 business days: $8.99 

USPS Priority Mail Express | Overnight Scheduled Delivery: $24.99 (1 or 2 business days) 

WORLDWIDE SHIPPING

USPS First Class International $19.99 (8-28 business days) 

USPS Priority Mail International $29.99 (7-24 business days) 

USPS Priority Mail Express International $59.99 (4-6 business days) 

TRACKING

Track your order here

Once your order ships, you will receive a shipment confirmation email including a USPS tracking number. You can use this number to find out when your item will arrive.

 

RETURN POLICY 

RETURNS

In order to receive a full refund, please return your item(s) within 5 business days of the received date. 

    EXCHANGES (if applicable)

    If you would like to exchange an item for store credit, please contact sales@thediamondhanger.com.

      RETURN SHIPPING

      The buyer is responsible for return shipping costs. Shipping costs are non-refundable.

      Please take note of your return tracking number to follow its progression.  We are not responsible for lost or damaged packages.

        REFUNDS

        Refunds are processed within 5 business days of your return's arrival. We will process your refund exactly the way that we received your payment.

         

        ITEM CONDITION

        100% Authenticity Guaranteed! 

        Over 99% of our items are in excellent condition. We do our best to thoroughly examine our items prior to listing.

        We search for any flaws including: discoloration, staining, tears, fabric fraying ect. If we find any flaws, they will be listed in the description of the item. 

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