FAQS
SHIPPING OPTIONS
SHIPPING TIME
We ship items everyday Monday - Friday. We ship within 1 business day of receiving a cleared payment.
The Diamond Hanger offers Free Shipping on all U.S. orders. Most orders are processed and shipped within 24-48 hours (excluding weekends and holidays).
Note: Normal business hours are Monday-Friday, 8am-3pm PST - Shipping is not available outside of these hours.
U.S. SHIPPING
USPS First Class Mail | Standard Shipping | 1-3 Business Days: FREE
USPS Priority Mail | Expedited Shipping | 1-3 Business Days *Ensures arrival within 3 business days: $8.99
USPS Priority Mail Express | Overnight Scheduled Delivery: $24.99 (1 or 2 business days)
WORLDWIDE SHIPPING
USPS First Class International $19.99 (8-28 business days)
USPS Priority Mail International $29.99 (7-24 business days)
USPS Priority Mail Express International $59.99 (4-6 business days)
TRACKING
Track your order here
Once your order ships, you will receive a shipment confirmation email including a USPS tracking number. You can use this number to find out when your item will arrive.
RETURN POLICY
RETURNS
In order to receive a full refund, please return your item(s) within 5 business days of the received date.
EXCHANGES (if applicable)
If you would like to exchange an item for store credit, please contact sales@thediamondhanger.com.
RETURN SHIPPING
The buyer is responsible for return shipping costs. Shipping costs are non-refundable.
Please take note of your return tracking number to follow its progression. We are not responsible for lost or damaged packages.
REFUNDS
Refunds are processed within 5 business days of your return's arrival. We will process your refund exactly the way that we received your payment.
ITEM CONDITION
100% Authenticity Guaranteed!
Over 99% of our items are in excellent condition. We do our best to thoroughly examine our items prior to listing.
We search for any flaws including: discoloration, staining, tears, fabric fraying ect. If we find any flaws, they will be listed in the description of the item.